Overview
Alex Polizzi is called in to a family-run furniture store in Yeadon, just outside Leeds. Kettley's Furniture has been run by John Butler and his family for 33 years, but it just hasn't moved on in that time, stocking furniture which is more care home than dream home, and in recent years profits are down as customer numbers have dwindled. The business has been almost completely centred on serving the elderly and infirm, but the over 65s buy less furniture than the 25 to 45 year olds, as big ticket purchases like furniture are mostly driven by moving home or home improvement. Currently Kettley's looks like an outdated shop with old-fashioned stock, and is a total turn off to couples and young families, who outnumber the over 65s in the local area. Alex also needs to sort out the family struggles.